All organizers in our platform agree to our sales & refund policy. User can apply refund and cancellation to request refund from organizer within 7 days after the date of purchase and at least 7 days before project launch, otherwise all item/ticket(s) sold are non-returnable and non-exchangeable. For a success refund, the purchase price of the item/ticket(s) with service fee will be refunded to the buyers of original item/ticket(s) only. Refer. to Refunds Policy https://etickets.hk/en/tnc/
Under the sales & refund policy, you can apply refund via our platform in the following steps:
or Step 1 (Login):
Login to your account: https://etickets.hk/en/login/
(If you forgot your login password, please go to "Forgot Password" page https://etickets.hk/en/forgot/ to reset your password.)
Step 2 (After Login):
Please login and roll over on your "User Profile Picture", then select "My Payment" to view your transactions.
Step 3 (My Payments):
Please press "Refund" button (the orange icon) under the column of actions to the Refund Application form.
Step 4 (Refund Applicaiton):
Please leave messages to your organizers for the reasons of refund and verify the process by entering your login password (for the users login with social media facebook / google accounts, please enter your login email address) to confirm the refund applicaiton. Now please press "Continue a Refund Application" to confirm the refund process.
(If you forgot your login password, please go to "Forgot Password" page https://etickets.hk/en/forgot/ to reset your password.)
[ Easy Guide ]
Login → My Payment → "Refund" button (the orange icon) → Leave messages to your organizers + type your login password / email address (for social media login) → "Continue a Refund Application" button → Receive "Refund Application" confirmation email.
