Terms & Conditions of Service

ETICKETS.HK platform ("Company", "we", "us" and/or "our") is a platform to provide all the tools you need to create and promote online registration and ticketing services effectively that allows project organizers to facilitate event management by set up registration, reservation, ticket sales, onsite ticket check-in, publish and promote events. A registration page is simply created that enables attendees to find, purchase tickets and process orders. Only our members with user accounts can process their orders in the registration page in order to protect attendees and organizers. We will set up an unverified user account and process your order at the same time if you have not registered in our platform. All non-profit projects for ticket sales, reservation and registration are free. We make it easy as a tool for everyone to discover projects, and to share the projects they are attending with the people they know. We do this through our mobile applications, websites and domains, the services available on or through our mobile applications, websites and domains or otherwise provided by us, and the software available on or through our mobile applications, websites and domains or otherwise provided by us (collectively, the "Services"). All users and organizers of ETICKETS platform agree the Terms & Conditions of Service which may be modified from time to time without prior notice. By continuing to use our platform following such changes, all users and organizers of ETICKETS platform agree to be bound by such modifications.


Sales & Refund Policy

All item/ticket(s) are sold/issued in the project pages on the ETICKETS platfrm on behalf of the organizers. All payment transactions (receive and refund payments) are under the sales and refund policy.

1.0 Online Payment

We accept the online payment in Hong Kong currency (HKD$) only. Unless otherwise stated, payment in Hong Kong currency only may be made by: (1) Credit cards payment (including VISA Cards, MASTER Cards, AMERICAN EXPRESS Cards), (2) Apple Pay payments, (3) the China UnionPay cards, (4) Paypal online payment and (5) Alipay online payment (6) WeChat Tenpay online payment. It appears ETICKETS.HK in the user's card statements.

2.0 Refund and Cancellation (User)

All organizers in our platform agree to our sales & refund policy. User can apply refund and cancellation to request refund from organizer within 7 days after the date of purchase and at least 7 days before project launch, otherwise all item/ticket(s) sold are non-returnable and non-exchangeable. For a success refund, no service fee is refundable and the purchase price of the item/ticket(s) will be refunded to the holders of original item/ticket(s) only. All item/ticket(s) are partially refundable within 7 days after the date of purchase and at least 7 days before project launch.

3.0 Cancellation and Postponement of Project (Organizer)

For any project cancelled or postponed, the organizer shall be responsible for refunding the purchase price of the item/ticket(s) and the refund shall be made to the holders of the online payment account only.

4.0 Late-comers

The management policy of the venue is under the venue management and the organizer. The management of the venue where the project takes place reserves the right to refuse admission by any late-comers to the event. The venue management and organizer also reserves the right to determine the time at which and the manner in which late-comers are to be admitted.

5.0 Payout Withdrawal (Organizer)

The total sales profit (sales minus service fees and processing fees) will show in the account balance under organizer account. For the project transactions through non-api payment, after the project's end date, the organizer can apply payout withdrawal to transfer the payout from the account balance that reached HKD$1,000 or above to the local bank account. To avoid transfer failures and return fees, the name of bank account holder must match the name of organizer account registered in ETICKETS platform. All transfers are in Hong Kong currency (HKD$). The approximate processing time of payout withdrawal is 7 business days. The time it takes for the transfers to be posted the organizer's bank account varies depending on the local bank. There are 4 statuses for the payout withdrawal:

Status 1 - Pending
Organizer has already applied payout withdrawal once the account balance reached HKD$1,000 or above. It means we got your pending and verify the or bank account information of the organizer for the bank transfer.

Status 2 - Processing
It means we're processing and delivering the bank transfer request to the organizer's bank. The approximate processing time of payout withdrawal is 7 business days (7-14 business days for the bank transfers outside Hong Kong). It will indicate the initiated date of transfer.

Status 3 - Success
It means the payout are being moved to the organizer's bank and the payout process is successfully completed.

Status 4 - Returned
It means we attempted to send organizer payment, but the bank transfer failed and the payouts was returned to us. Please double check your bank account information is correct, then apply the payout withdrawal again.



Privacy and Cookie Policy

ETICKETS strictly respects the right to privacy of all users and organizers. In order to protect the interests of all involved parties by conforming to the latest amendments of Personal Data (Privacy) Ordinance (Cap. 486)., ETICKETS adopts the following policies on personal data regarding its acquisition, utilisation, archival, disclosure, transfer and access.

1.0 Collection and usage of personal data

Your personal information is gathered by ETICKETS on your registration and purchase as a user. This includes your name, gender, email address, contact number, date of birth, education level and office address. ETICKETS and its associated organizations and project organizers and parties process such information solely for marketing and publicity activities, including but not limited to the following purposes:

To inform you about the latest news of ETICKETS platform, including both our constituent and subsidiary organisations, along with our affiliations and associated organizations and project organizers and parties. These updates are composed of but not restricted to programme highlights, education activities and course information, discounts, benefits and promotions, newsletters, as well as information of workshops, talks, seminars and other related events.

2.0 Collection and usage of non-Personal data

As non-personal data cannot be used to personally identify you, we may use such information in our platform for any lawful purpose.

3.0 Protection of personal data

All personal information is used for the aforesaid purposes by ETICKETS and its associated organizations and project organizers and parties. All personal information collected is never sold, shared, leased nor transferred to any third parties whatsoever without your approval.

4.0 Cookies

Cookies belong to a type of compact data files encoded onto user hard discs via web browsers. Upon agreement by visitors for adding these files, cookies then track website traffics and keep you a copy of browsing record for reference. Catering to the various requirements and preferences of visitors, internet server collects information to adjust browsing and deliver corresponding feedback data in return.

ETICKETS determines hit counts on our specific web pages by computing statistical data on cookies. Such website analytics is beneficial to our web optimisation directed to your needs. Data collected from visitors is used for such analysis only and is deleted from the system immediately afterwards. Website visitors can choose to accept or decline cookies. Most browsers automatically accept cookies, but cookies can be rejected by modifying browser settings. However, this may prevent visitors from getting the most from the website. Essentially, cookies not only help us build a better website for you, but also improve our services by monitoring your web history. Unless you choose to share your data with us, cookies can never disclose your information to us nor enable connection between the servers of ETICKETS and your computers.

5.0 Links

Project organizers and companies linked to the website of ETICKETS platform may collect user’s personal information as well. That policy may differ from ours. We encourage visitors to further understand the details of the privacy protection policies of our organizers and our linked websites. The ETICKETS is not responsible for the privacy practices or the content of websites other than etickets.hk.

6.0 Updates on personal data

Welcome to update your pesonal information on ETICKETS platform under User Profile, that you can help the ETICKETS maintain the accuracy of your personal information by notifying us when you change your address, contact number, or e-mail address or in case you believe the personal data given to us is incorrect or incomplete, please write or email us as soon as possible. We will then quickly update our records. We maintain the right to renew the conditions listed on this privacy statement without prior notice. We encourage you to visit our website periodically to check our latest updates and related changes.



Last updated on December 2016

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