Help

Frequent Ask Questions (FAQs)

How to start my Booking or Registration ?
Please go to the event project page and choose the ticket(s) you want. Press the "Book Now" button to start the reservation. You can reserve your booking after confirmation your personal details and payment (for the paid ticket(s) only) details or after login to your account.
How do I change my Account profile ?
You can update your account information via our platform https://etickets.hk/login/. Please login and roll over on your "User Profile Picture", then go to "User Profile" to change your personal details and setting preferences.
How do I change my Login Password ?
You can update your account information via our platform https://etickets.hk/login/. Please login and roll over on your "User Profile Picture", then go to "User Profile" to change your personal details and setting preferences.
How do I change my Langauge setting ?
You can update the language setting for your account via our platform https://etickets.hk/login/. Please login and roll over on your "Profile Picture", then go to "User Profile", and choose the language under "Settings".
What is your Refunds Policy ?
All organizers in our platform agree to our sales & refund policy. User can apply refund and cancellation to request refund from organizer within 7 days after the date of purchase and at least 7 days before project launch, otherwise all item/ticket(s) sold are non-returnable and non-exchangeable. For a success refund, no service fee is refundable and the purchase price of the item/ticket(s) will be refunded to the holders of original item/ticket(s) only.
I booked an event but it's Canceled or Postponed. Can I get a refund ?
For any project cancellation or postponement caused by adverse weather conditions or as a result of instructions from the organizers, please contact the organizer of the event. The organizer shall be responsible for refunding the purchase price of the item/ticket(s) and the refund shall be made to the holders of the online payment account only.
Do I need to print my ETICKETS ?
You'll only be asked to show the Mobile Ticket(s) on your mobile phone at the door of the event venue. The organizer will scan the QRCode on your Ticket(s) for your check-in. It's not recommended to print Paper Ticket(s).
What happens if my event is postponed by the organizer ?
Our organizer should make announcements or email notification if the event has been officially postponed or rescheduled. Your tickets will be valid for the new date or you can request a full refund from the organizer. You can refund by login to our platform https://etickets.hk/login/. Please login and roll over on your "Profile Picture", then go to "My Payment", and click the button "Refund" and submit the Refund Application Form. The organizer will process your refund. If the event has not yet been rescheduled, we encourage you to check the project page, or reach the organizer by enquiry contact, for the most up-to-date information.
Where can i give feedback ?
Please go to our Contact page, https://etickets.hk/contact/. Tell us the good, the bad and the ugly. We're happy to answer any questions you may have, listen to your feedback.
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